Last Updated: December 13, 2025

Privacy Policy

Welcome to CoderSquad ("we," "our," or "us"). We are a global software agency committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website codersquad.io or use our support platform support.codersquad.io.

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the support platform, express an interest in obtaining information about us or our products and Services, or otherwise when you contact us.

A. Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

• Names
• Email addresses
• Phone numbers
• Job titles and Company names
• Project details and support ticket contents

B. Information Collected via Google OAuth (Google Login)

Our support platform uses Google Sign-In (via Firebase Authentication) to facilitate a secure and seamless login experience. When you choose to log in using Google, we access the following information from your Google Profile:

• Basic Profile Information: Your First Name, Last Name, and Profile Picture.
• Email Address: To uniquely identify your account and communicate updates regarding your support tickets.

We do NOT access your passwords, contacts, Google Drive files, or any other sensitive Google data.

2. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

• Account Creation and Logon: To facilitate account creation and logon processes via Google OAuth.
• Service Delivery: To provide the support services, manage your tickets, and communicate with you about your projects.
• Administrative Information: To send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.

3. Google User Data Policy

CoderSquad's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We do not sell your Google user data to third parties. We do not use your Google user data for advertising purposes.

4. Sharing Your Information

We only share information with the following third parties:

• Google Firebase: We use Firebase for authentication and database services.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Data Retention & Deletion

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

Requesting Data Deletion: If you wish to delete your account and all associated data, please email us at [email protected] with the subject line ''Data Deletion Request''. We will process your request within 30 days.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Contact Us

If you have questions or comments about this policy, you may email us at [email protected] or by post to our regional offices: